Privacy Policy
The following document is the Securistore SL Privacy Policy including the application of the new
General Data Protection Regulations (GDPR) into our business.
As a company we:
Are committed to protecting your personal data at all times.
Never sell your data to any third parties.
Use the lawful basis of legitimate interest when contacting you in relation to obtaining a storage
price from us.
Adhere to GDPR principles that your data shall be:
Processed lawfully, fairly and in a transparent manner;
Collected for specific, explicit and legitimate purposes and not further processed in a
manner that is incompatible with those purposes;
Adequate, relevant and limited to that which is necessary;
Accurate and where necessary, kept up to date;
Kept in a form which permits identification of data subjects for no longer than is
necessary for the purposes for which the data is processed; and
Processed in a manner that ensures appropriate security of the personal data, including
protection against unauthorised or unlawful processing and accidental loss, destruction
or damage, using appropriate technical or organisational measures.
Our full Privacy Policy is below and explains in detail what information we collect about you, how we
use and protect that information, how long we keep any information we have about you, how and when
we will contact you and how you can exercise your privacy rights.
1.About Securistore SL
Introduction and general terms
What information will Securistore collect?
How will Securistore use my personal Data?
What is the lawful basis for Securistore to use my personal data?
How does Securistore protect your information?
When will Securistore contact me?
Will Securistore share my personal information with anyone else?
How long will Securistore keep my personal information?
What are my rights in relation to the personal data processed by Securistore?
CCTV
Cookies Policy
Contacting Securistore about this Privacy Policy
This policy explains how Securistore SL collects and processes your personal data, in accordance with
the General Data Protection Regulation (GDPR).
Please read this information carefully, so you fully understand the reasons why we collect and/or
process your personal data and your rights in relation to this.
For the purposes of the GDPR, the data controller is:
Data Protection
Securistore SL
Calle Sagra 10 –16
03760 Ondara
Alicante
1. About Securistore SL
Securistore self storage has been established in Spain since 2003 with a wealth of experience in
providing its Uk and international customers with bespoke storage solutions.
We care about the goods that you place in our storage facility. Our storage facilities contain storage
space that is divided into individual store rooms made from high tensile steel and typically range from 1
cubic Meter to over 94 cubic Meters and are locked by the customer with their own padlock and key, we
do not have access to your private store room.
We provide first class storage facilities that are clean, dry and very secure which can be seen and
inspected at any time without prior appointment during our normal hours of business.
Our Services
This Privacy Policy relates to the provision of self storage, plus other relevant and related services
required to utilise self storage, including packing materials, contents insurance and the transportation of
possessions.
2. Introduction and General Terms
Definitions: In the following privacy policy (you, your) means the customer or user of the Securistore SL
website. (We, Us, Our, Securistore) means Securistore SL. (Website) means www.securistore.com
Securistore is committed to protecting you and your family's personal data when you are using our
services. This Privacy Policy relates to our use of any personal data you provide to us through our
website and as a customer of Securistore. In order to provide you with our services, we may collect and
process personal data about you. This privacy policy (“Privacy Policy”) therefore explains the following:
what personal data we may collect about you;
how we will use the personal data we collect about you;
the reason and lawful basis for us using your personal data;
when we may use your personal data to contact you;
whether we will disclose your personal data to anyone else;
how long we will retain your personal data;
your rights in respect of the personal data you have provided to us; and
the use of cookies on our website and how you can remove these cookies.
Whenever you provide such information, we are legally obliged to use your information in line with all
laws concerning the protection of personal data, including the new General Data Protection Regulation
(these laws are referred to collectively in this Privacy Policy as the "data protection laws").
3. What information will Securistore collect?
When you request to receive a storage price from us, become a storage customer, use our other
storage related services or communicate with us through the Website, we will collect certain personal
data about you.
Here are all of the different ways you can engage with us and what information we collect about you for
each one:
3.1 When obtaining a price for storage
If you are requesting a price through our website, in store or over the telephone, we collect the following
personal data from you; your title, first name, surname, email address and contact phone number.
We also ask the size of storage room that you need, type of customer you are (i.e. a domestic, business
or student customer), when you want your storage to start and an approximation of how long you want
the storage for. We may ask the reason you need storage, for example moving home, decluttering,
home improvements etc.
If you are a business and are requesting a storage price from us, we will also ask you the reason you
need storage, for example, archiving, stock or as a distribution hub, as well as your relevant business
sector and a URL for your business website (if you have one).
3.2 When making a storage reservation
If you are reserving a storage room through the website, over the telephone or face to face or in store,
in addition to the information we have collected from you when obtaining a price (see above paragraph),
we also collect your full postal address and ask if you would like extended hours access to your room.
3.3 When moving into storage
When you are about to move into storage as a customer, we require additional personal information
about you. This can be provided via our Online reservation page or it can be provided in the store on
the day of your actual move in.
This personal information includes: Your name, address, date of birth, Company details Spanish fiscal
number or passport number a contact name, a contact telephone number, credit or debit card details
and a summary inventory of what you are storing.
When you move in to your storage we will also need proof of ID and we will take copy of your national
ID. This information is stored on your customer record and is used for security reasons, so that we can
identify you and keep proof on record so that we may identify you when entering the Securistore facility.
3.4 When moving out of storage
The only additional information we ask for when you move out from your storage room is to sign to say
that you have checked and confirm that the store room is empty of all your belongings.
3.5 When buying packing materials through our online Shop
If you buy packing materials from Securistore, you can do this in store or online through our online
shop.
If you use our online store, you can choose to have the products delivered to your home or collect them
in person in our storage centre.
For home delivery, we collect the following details online from you in order to process and deliver your
order; Your title, first name, surname, email, telephone number, postcode and postal address. We also
ask you online if the delivery address is the same as the cardholder paying for the items and for any
special delivery instructions.
The website also collects your payment card details, although this service is provided by a third party
via Paypal
Paypal have their own privacy policy relating to how they collect your card details.
For more details on Pay pals Privacy Policy, click here
For Click&Collect, we collect the following details online from you in order to process your order; your
full name, address, national ID or passport number, credit card details for payment and card holders
address.
3.6 Website information
We also uses cookies (see paragraph 14 below for details) and will process your IP address when you
navigate the Website (an IP address is a number that can uniquely identify a specific computer or other
network device on the internet). We use analysis software to look at IP addresses and cookies for the
purpose of enhancing your user experience. This information is not used to develop a personal profile of
you.
4. How will Securistore use my personal data?
We will use your personal information for the following purposes:
4.1 When requesting an online price for storage and obtaining services in relation to that price;
to provide you with an automatic copy of the price by email;
to provide you with an automatic copy of the price by text message (if requested)
to contact you by telephone in order to discuss the price;
to provide you with additional information in relation to your price (including by way of up to two
follow up emails and four follow up telephone calls)
for compliance with legal, regulatory and other good governance obligations; and
for administrative and any similar related purposes, including to ensure we have a record of
your price (which will be held in accordance with the data retention periods noted in paragraph
12 of this Policy), should you chose to order services at a later date.
4.2 When obtaining services following receipt of a price:
to provide the requested services to you and receive payment for those services;
to send you a reservation email and other details necessary for the services requested;
to contact you by telephone to confirm any reservations made and to discuss the next steps
to generate a customer number and an online account so that you can reserve Online;
to call, email and text a reserved customer to remind them to reserve Online
to keep a record of your emergency/alternative contacts so that they can be contacted in
accordance with paragraph 8, below;
to keep a record of any information received via on-line reservation
to provide a price for storage insurance.
to email you a copy your storage agreement and any other documentation relating to your
account which may include a payment schedule, our terms and conditions etc. to provide
information in relation to similar services (including promotions and offers), unless you have
opted out of receiving such information (see paragraph 8, below);
for compliance with legal, regulatory and other good governance obligations;
for administrative and any similar related purposes, or where we have a legal right or duty to
use or disclose your information (including for crime and fraud prevention and related
purposes).
4.3 When finalising your Move-out:
to email you a notice to move out confirmation (this confirms your move out date) and
instructions on the move out procedure
to email you a final invoice and process any refund due
4.4 When servicing any online shop orders
to email you a confirmation of your online order for home delivery or for in store collection
to deliver your order or to have it waiting for you in store if you opt for in store collection
to call to inform you of any problems or stock issues with your on-line orders and to arrange
suitable alternatives
4.5 When requesting removals, we recommend local removal companies to you
Only with your consent, we will pass on your name, email and/or phone number, to one of our
recommended removal companies who will contact you in regards to removal services.
4.6 When bringing a visitor into our store.
We may ask for thier name, company (if applicable), vehicle registration number, time in, time
out and date of visit.
Confidentiality of the information is obtained by the inclusion of a security sheet to restrict
viewing by anyone else.
4.7 When receiving and signing for a delivery for one of our customers in store.
This will only be limited to the customer’s name and storage room number and will be deleted
after 12 months.
4.8 When using the Website generally:
IP addresses are used to identify your location, the number of visits from different countries and
also to block disruptive use;
to analyse and improve the services offered on the Website e.g. to provide you with the most
user-friendly navigation experience; and
if you post or send offensive, inappropriate or objectionable content anywhere on or to the
Website, or otherwise engage in any disruptive behaviour on our website, we may use your
personal information to stop such behaviour and, where we reasonably believes that you are or
may be in breach of any of the laws applicable to the EU(e.g. because content you have posted
may be defamatory), Securistore may use your personal information to inform relevant third
parties, including law enforcement agencies about the content and your behaviour.
This list of processing activities and the personal data we process, may be updated from time to
time. Where Securistore proposes using your personal information for any other uses we will
ensure that we notify you first.
In addition to the above, we may convert your personal data into statistical or aggregated data
in such a way as to ensure that you are not identified or identifiable from that data. We may use
or share this anonymous aggregated data to conduct market research and analysis, including to
produce statistical research and reports. For example, we may produce reports on which of our
products and services are most popular.
5. What is the lawful basis for Securistore SL to use my personal data?
The processing of your personal data as set out above, is done on the lawful basis that it is necessary
for the legitimate interests pursued by us, which do not unfairly prejudice your rights and freedoms or
personal legitimate interests, some processing of your personal data (for example, ensuring that you
receive the service) may also be on the lawful basis that it is necessary to comply
with our contractual obligations to you, in respect of those services.
Where we send certain marketing communications to, we are required to obtain your consent.
Should you choose to withhold or withdraw your consent, Securistore will not process the affected
personal data.
Finally, the processing of your personal data for administrative and record keeping purposes will be
based on our legitimate interest (as described above) but may also be necessary for compliance with
our legal obligations laid down by European Union law (where relevant) and by Spanish Laws
applicable to us.
6. How does Securistore protect your information?
Securistore applies appropriate technical and organisational measures to protect your data against
unauthorised or unlawful processing and against accidental loss or destruction of, or damage to,
personal data and to comply with the data protection laws. These procedures include that we shall
permit only authorised employees, who are trained in the proper handling of customer information, to
have access to that information. Employees who violate our Privacy Policy are subject to our usual
disciplinary procedures.
7. When will Securistore contact me?
Securistore may contact you:
In relation to an online price (as described in Section 3)
In relation to the provision of any service you have signed up for, in order to ensure that
Securistore can deliver the services to you e.g. reserving a storage room
In relation to moving out of your storage room, when you give notice and arranging your refund
Through regular emailed invoices
Where you have opted-in to receive specific marketing correspondence.
To invite you to participate in customer feedback surveys about Securistore services
(participation is always voluntary);
8. Will Securistore share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for
example to government bodies and law enforcement agencies) or as described below.
Securistore also uses third parties to process your information on our behalf (for example, third party
payment providers).
Securistore also use a number of independent measurement and research companies to gather
information regarding the visitors to the Website on our behalf using cookies, log file data and code
which is embedded on our website. We use this type of information to help improve the services it
provides to its users.
We will require these third parties to only process your personal data on our instructions and will require
that they do not use your personal information for their own business purposes.
We may also transfer your personal data to a third party (where lawful to do so) in relation to any sale or
restructuring of our business.
Auction Houses & Intermediaries for the Sale of Goods
Should a customer become delinquent (failure to pay their invoices) and after our required reasonable
time period, we are liable to retrieve the storage costs, in accordance with our Customer License and
may pass the delinquent customer’s possessions onto an auction house.
Insurance Companies
In the event of a customer claim, the insurance company which has provided the customer with the
storage insurance for damage to their possessions will deal directly with the claimant. The claimant is
responsible for providing all their necessary personal details with the insurer and any processing of your
personal data by the insurer will be conducted in their capacity as an independent data controller. We
therefore, recommend that you review their own privacy policy.
Delivery Companies to Service On-lineShop orders
For any customer who has purchased packing materials online through our On-line Shop and has
requested they be home delivered, we will pass on your name, address and telephone number to the
delivery companies to fulfil your order. We will confirm the details of the delivery company in your
emailed order confirmation and the delivery company will confirm to you when the order has been
dispatched and what the tracking order ID number is.
9. How long will Securistore keep my personal information?
Your personal data will not be kept for longer than is necessary to fulfil the specific purposes outlined in
this Privacy Policy, and to allow us to comply with our legal requirements.
Any data we do hold onto will be anonymous. Any personally identifiable information such as your
name, address, date of birth and telephone number will be deleted after a defined period.
The rest of the data is therefore anonymous and will be used to analyse general market and website
trends but without an identifiable personal information.
For avoidance of doubt, here are the data retention periods for each of the circumstances where we
would hold personal data:
9.1 When requesting a storage
If you have requested an online price from us or over the telephone or in store, and we have created an
enquirer record of you, we will delete your personal data 12 months after the date of your last contact
with us.
9.2 When reserving storage (but you don’t take up storage)
If you have reserved storage space with us, but never actually took it up, we will keep your personal
data for 12 months from the date of your reservation.
9.3 When moving in and becoming a storage customer
If you moved in to storage, regardless of what period of time you moved in for, we will keep your
personal data for the entire period you are a customer.
9.4 When moving out and becoming an ex-customer
We will keep your details for up to 7 years after you move out of our storage. Some personal
information will be deleted earlier than this.
9.5 On-line Shop customers
All of your personal, identifiable information will be deleted 12 months from our customer database after
the date the order was placed. Your name and address may still appear on archived invoices and credit
notes issued and payments received and will be kept for seven years after the date of your purchase,
which is compliant with Spanish tax. After which time all personal identifiable information on these
records will be destroyed.
9.6 Retention for delinquent customers
A delinquent customer is one who has an outstanding payment with us and who may no longer be able
to be contacted. We will retain the personal data of delinquent customers for 7 years.
9.7 Retention in case of legal claims
We may retain your personal data for the period in which you might legally bring claims against us
(usually7 years) .
9.8 Retention in case of insurance claims
We may retain your personal data for the period in which you might legally bring claims against us
usually 7 years).
9.9 Retention in accordance with legal and regulatory requirements
We will consider whether we need to retain your personal data after the period of retention in the case
of claims (above) because of a legal or regulatory requirement. Some or all of these criteria may be
relevant to retention of your personal data collected in connection with our products and services.
9.10 Store visitor records
Any visitors to our stores who sign in will have their details deleted after 12 months.
9.11 When receiving and signing for a delivery for one of our customers in store.
This will only be limited to the customer’s name and storage room number and will be deleted after 12
months.
10. What are my rights in relation to the personal data processed by Securistore?
You have the right to request access to the personal data Securistore holds about you. In order for us to
comply with such a request, you will have to submit a Subject Access Request (SAR). We may require
you to prove your identity with two pieces of approved identification. We will respond to a SAR within 30
days.
As well as the right to access the personal data Securistore holds about you, you have a number of
other rights in respect of your personal data under the data protection laws. These may include (as
relevant):
the right to rectification, including to require us to correct inaccurate personal data;
the right to request restriction of processing concerning you or to object to processing of your
personal data;
the right to request the erasure of your personal data where it is no longer necessary for us to
retain it;
the right to data portability including to obtain personal data in a commonly used machine
readable format in certain circumstances such as where our processing of it is based on a
consent;
the right to object to automated decision making including profiling (if any) that has a legal or
significant effect on you as an individual;
where you have an option to provide us with your personal data or not in connection with your
use of our Website or in connection with any of our products or services, you have the right to
be informed about the possible consequences of not giving it to us; and
the right to withdraw your consent to any processing for which you have previously given that
consent.
Should you wish to exercise any of your rights (or if you have questions about your rights), please
address your request and/or questions to us dataprotection@securistore.com
11. CCTV
We have installed CCTV in all of our storage premises covering both internal areas & the exteriors of
the buildings, including car parks. This is for the purpose of staff and public safety, building security,
crime prevention/detection & for the security of our premises and our customers’ possessions. We
consider CCTV is a key selling point for self storage.
We have CCTV monitors in our store receptions which relay CCTV feeds from around the store. These
monitors can be viewed by anyone in the store reception areas including our employees, visitors and
customers.
The resolution on the images is generally not high enough to clearly identify individuals in areas outside
the reception area, more a case of alerting staff that there is something untoward going on which would
lead the staff to go and investigate and showing the customers/prospects that this is what they are
doing.
Customers and potential customers like to see the images on display to back up the assertions that the
storage facility is being monitored by CCTV.
CCTV privacy notices are on display in the reception areas and other locations of the building and
perimeter fencing and gates alerting people to the fact that CCTV is in use throughout the building.
These signs provide details of who to contact for further information about the scheme.
Images captured on CCTV will not be kept for longer than necessary, typically this is up to 60 days and
is then automatically overwritten. However on occasions there may be a need to keep images for
longer, for example where an incident is being investigated.
CCTV footage is stored on Securistore’s servers and can be viewed/reviewed by the following:-
Store staff may view CCTV only within the store location
Specified head office staff may access CCTV from any location
Our external security company may access our CCTV
Our CCTV maintenance company
You have the right to view CCTV images of yourself which can be actioned by placing a Subject Access
Request (SAR) directly with the store. We will only disclose images to other authorised bodies for the
purposes stated above i.e. to aid a police investigation.
12. Cookies Policy - Information the Securistore website collects from you
What is a cookie?
A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer
or mobile phone (referred to here as a "device") browser from a website's computer and is stored on
your device's hard drive. Each website can send its own cookie to your browser if your browser's
preferences allow it, but (to protect your privacy) your browser only permits a website to access the
cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this
whenever a user visits their website in order to track online traffic flows.
Cookies record information about your online preferences and allow us to tailor the Websites to your
interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a
cookie is issued, or not to receive cookies at any time. The last of these means that certain
personalised services cannot then be provided to that user and accordingly you may not be able to take
full advantage of all of the Website features. Each browser is different, so check the "Help" menu of
your browser to learn how to change your cookie preferences. During the course of any visit to
Https//:securistore.com, the pages you see, along with a cookie, are downloaded to your device. Many
websites do this, because cookies enable website publishers to do useful things like find out whether
the device (and probably its user) has visited the website before. This is done on a repeat visit by
checking to see, and finding, the cookie left there on the last visit.
13. Contacting Securistore about this Privacy Policy
Questions or comments about this privacy policy are welcomed – please visit our Contact Us page for
all the ways you can get in touch with us.
If you have any questions or comments about this Privacy Policy please contact;
Data Protection
Securistore SL
Calle Sagra 12
03760 Ondara
Alicante
Spain
Securistore SL. RM Alicante. Tomo 2647, Libro 0, Folio 8, Secc 8, Hoja A-76357.